Since this is medication, all sales are final.
In the event that we ship you the wrong product or the product is damaged during shipping, we will refund you for the product(s) immediately to your satisfaction. In most cases we will refund you or if you choose, we will reship the damaged product with a future order.
Please be sure to check your final order upon ordering to prevent any mistakes. Again, we apologize for the stringent all sales are final, but unfortunately medicine cannot be returned and resold. As a customer, you would insist on a new product in every order and this insures you of such. We do not take a product back under any circumstances, but will refund for damaged or lost goods when necessary. We do not refund import denials, possible seizure or shipping cost. horsemedcare.com assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions & charges imposed and/or enforced by the destination country. If the order is refused, the customer is responsible for both duties incurred at the border of the respective country and shipment back to kihorsemed.
We can not accept any return for any product opened at all.